Customer Success Specialist
Are you our partner’s trusted advisor and passionate about proactive customer relationship management? Then join us to make sure our industry-leading clients achieve success by using our software to the max!
As our Customer Success Specialist, you are the professional advisor for our clients who use our project cost management software Cleopatra Enterprise. Making clients successful gives you energy!
You will be part of a team with one direct colleague. You will address requests from our clients, align with the relevant stakeholders, follow up and monitor these customer requests. You make sure that client requests are solved within the right timeframe. Doing this, you are the link between our various internal stakeholders and clients. You will proactively manage the customer relationship by, amongst others,
perform evaluations and work on customer roadmaps. When you notice interesting opportunities during client contacts, you bring this forward to the sales team. On the other hand, when you are noticing possible problems at the client side, you will act proactive on this to mitigate the risk. When new modules are released to our clients, you will guide them through the new release.
Next to the above main tasks, you will also work on optimizing the customer journey and customer engagement.
Qualifications & Skills
You are customer driven and always want to meet and exceed the customer’s needs and expectations, while still being realistic and able to defend platform choices we have made. You are an effective communicator and can deliver complex information in a confident and convincing manner.
You have a high sense of responsibility, strong problem-solving capabilities and like to organize your work. You have an international mindset and great affinity with software and/or engineering.
In addition, you have:
- a master degree in Business Information Management, (Technical) Business Administration, International Business or another relevant field;
- 1-3 years relevant work experience;
- demonstrable work experience working with different organizational layers in international corporate environments;
- good report-, writing-, and presentation skills;
- you speak and write English fluently, fluency in other languages would be a plus;
- experience with customer support or another customer focused role within a SaaS environment would be a plus.
Some facts about our sales team
of our questions start with 'why' as at the heart of our team lies understanding the customer.
of our time is spent on planning and orchestrating to thoroughly deliver value.
conferences are visited by us yearly. Whenever there's an event about project controls, chances are high that you will encounter us.