Manager Customer Success
Are you our partner’s trusted advisor and passionate about proactive customer relationship management? Do you want to further develop the department, implement new ideas and manage the operation? Then join us to make sure our industry-leading clients achieve success by using our software to the max!
You manage a small, but growing team. You are responsible on both an operational and tactical level and you work closely with the Management Team. After a solid training period you will formulate a customer success plan for you and your team, made measurable by defining KPIs in consultation with the CEO. As a team leader you will also focus on applying structure and monitoring the procedures. You continue to build on the professionalism of our customer success team and you are able to convert vision and ideas into action.
Next to your tasks as team lead, your focus will be on proactive managing the customer relationship by, amongst others, user engagement, community building, performing evaluations, surveys and work on customer roadmaps. When you notice interesting opportunities during client contacts, you bring this forward to the sales team via up- and cross selling.
On the other hand, when you are noticing possible problems at the client side, you will act proactive on this to mitigate the risk. When new modules are released to our clients, you will guide them through the new release. Align with the relevant stakeholders, follow-up and monitor any requests from our clients.
Qualifications & Skills
You are customer driven, service-oriented and always want to meet and exceed the customer’s needs and expectations, while still being
realistic and able to defend platform choices we have made. You are an effective communicator and can deliver complex information in a confident and convincing manner. You know how to keep a good balance between all the different activities. You have an international mindset and great affinity with software and/or engineering.
In addition, you have:
- a master degree in Business Information Management, (Technical) Business Administration, International Business or another relevant field;
- at least 4 years of relevant work experience, supplemented with at least 1 year of management experience;
- demonstrable work experience working with different organizational layers in international corporate environments;
- good report-, writing-, and presentation skills;
- you speak and write Dutch and English fluently, fluency in other languages would be a plus.
Some facts about our sales team
of our questions start with 'why' as at the heart of our team lies understanding the customer.
of our time is spent on planning and orchestrating to thoroughly deliver value.
conferences are visited by us yearly. Whenever there's an event about project controls, chances are high that you will encounter us.