Privacy Policy

1. Introduction

Cleopatra Enterprise respect your privacy and are committed to processing your personal data with the utmost care and in compliance with our legal responsibilities under applicable data protection laws.

This privacy policy contains information about our practices regarding any personal information that you give to Cleopatra Enterprise or that we collect from you when you use our website (‘personal data’).

2. Data we collect and how we use data

Cleopatra Enterprise collect and process data in the below cases.

2.1 Information when you contact us or register for a service

Certain features of our services or activities require you to register beforehand by providing personal data for us to be able to provide you the requested service or product. Also, when you visit our website and have a question or other remark, you can submit our Contact Form. After your contact or registration, we will retain the personal data you provided to respond to your question, to contact you in connection with the execution of the agreement, invoice and payment, and to provide an overview of the products and services you have purchased from us.

To register or contact us, you may need to provide data including your name, email address, company name, company position, country, phone number, and information about your specific request. If you register for a paid product, you might need to provide payment information (e.g., credit card) and billing information.

2.2 Information about your visit to our website

We collect certain information when you visit our website via your browser’s cookies, such as your IP address, the web pages you visit, device category, browser, and type of internet browser, clicks, and views.

We use this personal data for analytics purposes to understand how people use our website so that we can make it more intuitive, improve the user experience and promote our products and services to our consumers and website visitors.

2.3 Marketing and prospecting

You can provide your personal data through the use of our websites via contact or registration form completion or newsletter subscription. We may receive your personal data when you supply us with your business card, or via a phone conversation with you. We may also obtain your personal data from your company.

Personal data may also be obtained indirectly from third party data services. If you have registered to attend an event with a third-party provider, we may obtain your personal data from that third party provider, where you have given your consent to such third party provider to supply your personal data to us.

If you subscribe to our newsletter, we will send you newsletters. You can always opt-out of receiving our newsletters by clicking on the unsubscribe link in newsletter emails sent to you.

Based on previous purchases and interest you have shown in Cleopatra Enterprise products and services, we can inform you via means such as email, telephone, text message, social media, post, or in person about our products, services, and events which we think may be of interest to you and your company. For prospecting purposes, we rely on Cleopatra Enterprise’s and your company’s legitimate interest to send you relevant marketing communications unless you explicitly request not to process your data addressed in this privacy policy.

You can opt-out of our newsletter emails or processing for direct marketing purposes by clicking on the unsubscribe link in any marketing emails sent to you. You also have the right to object to the processing at any time by contacting us via the email address contact@costengineering.eu or phone number +31 (0)78 620 09 10.

2.4 Maintenance and optimization of our website

Your personal data will also be used for maintenance and analysis of our website to solve performance issues, to improve the availability and user experience.

3. How we share your personal data

We may need to share personal data with third parties introduced below to help us provide services and products to you and to run our website.

In the event of suspicion of fraud or misuse of our website, we may hand over personal data to the entitled authorities.

3.1. Sharing with social media

Where permissible according to applicable law, we may use certain limited personal information about you, such as your email address, to hash it and to share it with social media platforms, such as LinkedIn, Facebook, Twitter or Google, to generate leads, drive traffic to our websites or otherwise promote our products and services. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.

Our website features social media buttons. These buttons are used by the providers of these services to collect your personal data.

The social media platforms with which we may share your personal information are not controlled or supervised by Cleopatra Enterprise. We advise you to read the privacy policies of the social media parties as these are applicable to the processing of your personal data by these parties.

Please note that you may ask Cleopatra Enterprise to cease processing your data for these direct marketing purposes by contacting us via the email address contact@costengineering.eu or phone number +31 (0)78 620 09 10.

3.2 Sharing with other third party

We share your name, company email address, location, and information about your specific request given by you to Cleopatra Enterprise with our third-party partner to support your needs about Cleopatra Enterprise products and services.

Our website may contain links to third-party websites, services, or integrations such as Google Maps services, and payment systems. The use of these services is subject to their privacy policies such as Google Maps Additional Terms of Use, and the Google Privacy Policy.

4. Security of personal data

We will take appropriate technical, physical, and organizational measures to protect the personal data collected through our websites. We implement security safeguards designed to protect your data, such as https. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot be held responsible for unauthorized or unintended access that is beyond our control. There is no guarantee that any information that you sent us may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

5. Retention and erasure of your personal data

We will retain your personal information for as long as legally required or for as long as is necessary for the performance of the contract between you and us. For direct marketing purposes, we will process your personal data unless you opt-out of the processing. In certain jurisdictions, you can request to have all your personal information deleted entirely.

We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. We may also retain some of your personal information to the extent necessary to comply with our legal obligations, such as tax, legal reporting, and auditing obligations.

6. Cookies

In order to provide you with optimum service, we may use cookies. Cookies are small files which are stored on a user’s computer, tablet or mobile phone when you visit our website.

Cookies are necessary to store your preferences and settings such as your account settings, language, and country, but also enable us to measure and analyze your behavior on our website and for showing you personalized advertisements on our website, social media or on third party websites. Where required, you will be asked for consent to our use of cookies.

To view more information on what cookies we use and how we use them please review our separate Cookie Policy in the footer of this website.

7. Children’s data

The website is not intended for use by individuals under the age of 18 (or the applicable legal age for consuming the products in question). We do not knowingly collect personal data from individuals under the age of 18.

8. Your rights to access, and control your personal data

You have the right to access or delete your personal data. You can exercise this right by contacting us via the email address contact@costengineering.eu or phone number +31 (0)78 620 09 10 with a data privacy request.

For personal data that we have about you, you have the below rights.

8.1 Delete data

You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide services to you).

8.2 Change or correct data

You have the right to ask us to correct inaccurate or incomplete personal information about you.

8.3 Object to, or limit or restrict, use of data

You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).

Where your personal information is processed for direct marketing/prospecting purposes, you can ask us to cease processing your data for these purposes by contacting us via the email address contact@costengineering.eu or phone number +31 (0)78 620 09 10 with a data privacy request.

8.4 Right to access your data

You can ask us for a copy of your personal data.

9. Privacy policies of other websites

Our websites contain links to other websites. Our privacy policy applies only to our websites, so if you click on a link to another website, you should read their privacy policy.

10. Changes to this privacy policy

We will keep this privacy policy under review and make updates from time to time. Any changes to this privacy policy will be posted on our website page.

11. Contact

If you have questions or complaints regarding this policy, please contact us via email or phone with a data privacy request. You also have the right to file a complaint with your local data protection authority.

Email: contact@costengineering.eu

Phone: +31 (0)78 620 09 10